Privacy & Policy

Privacy & Policy

Effective Date: May 15, 2025

At Duncan GH Express, your privacy and the security of your personal information are very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our courier services.

1. Information We Collect

We may collect the following types of personal and non-personal information:

      • Personal Information: Name, address, phone number, email address, and ID details.
      • Delivery Information: Pickup and delivery addresses, recipient names, parcel descriptions.
      • Payment Information: Mobile money details or other payment methods (we do not store full card details).
      • Technical Data: IP address, browser type, device information, and cookies for website optimization.

2. How We Use Your Information

Your information helps us:

      • Process and deliver packages accurately.
      • Communicate delivery updates and tracking info.
      • Improve our website and customer experience.
      • Respond to customer service inquiries.
      • Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal data. We may share your data with:

      • Internal staff and delivery agents for order fulfillment.
      • Third-party service providers (e.g., payment processors).
      • Legal authorities, if required by law or for fraud prevention.

4. Data Security

We use secure servers, encryption, and access controls to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

5. Cookies and Tracking

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can modify your browser settings to disable cookies at any time.

6. Your Rights

You have the right to:

      • Access, correct, or delete your personal information.
      • Opt-out of marketing communications.
      • Withdraw consent for data processing (where applicable).

To exercise your rights, please contact us at:
📧 support@duncanghexpress.com
📞 +233 (0) 207 046 128

7. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” above. Continued use of our site means you accept any changes.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

Duncan GH Express
📍 Head Office: Tema, Ghana
📧 Email: support@duncanghexpress.com
📞 Tel: +233 (0) 20 704 6123